We really enjoyed our stay and felt very welcome. The staff were friendly and attentive, especially Fikayo, who was incredibly helpful.
We really appreciated being able to leave our luggage at reception both before check-in and after check-out, which allowed us to enjoy London without worrying about our bags.
The location is excellent, with many attractions within walking distance. We had a wonderful stay and would definitely come back! 😊
View review on Google MapsDisgusting.
When i arrived at 9pm, i was told twice by the overnight security guy that he couldn't find my booking. which was clearly on the screen when i was with him in the office. I had contacted them the night before to tell them I was arriving after 8pm. The room was unfit for anyone to stay there. It was uncomfortably hot with only two small windows to open. The bed is very uncomfortable. The sink leaked water from the pipe coming out of the wall whether the tap was on or off, and dripped across the floor into the drain leaving a constant river. The security guy was very clear that he only checked people in and handled no concierge work. In the morning when I showered, it flooded the entire apartment. I sent photos and explanation to two numbers: the one provided on Booking.com and the overnight security guy, who i know monitors because we had chatted on it the previous night and he was still there in the morning. The employee on the front desk told me I should have used some other number (where would I have known this number from?) and said the maintenance guy only started at 10am anyway (this was around 8:30am). She said the only way they could know the shower didn't drain was if someone used it (!). So they clearly don't clean the bathroom properly either. Knowing I was going to leave a bad review, they have pretended I cancelled my booking, which removes my booking altogether from my booking history on booking.com. Not true. I stayed one night of planned three and left in disgust. They refunded me one night when it should be for the entire booking. I had to book two nights in southbank at the last minute at significant cost. Avoid this place.
I stayed in a Bronze Studio at Chapter South Bank, paying around £640 per week, and after four years of living in different student accommodations across the UK, this was easily my worst experience. For the amount they charge, the standard of both the accommodation and management is extremely disappointing. During my stay, my window was broken and wouldn’t close properly, my lamp stopped working, several cabinets were loose, and at one point we had no water for an entire day. Maintenance and general upkeep simply did not reflect the premium price. Reception was also consistently unhelpful and, at times, quite discourteous. Parcel management was particularly frustrating. Parcels were mishandled, and the MYPUP locker system sometimes meant packages were inaccessible for up to three days. Cleaning was only biweekly and was nowhere near the standard I would expect at this price point.
My biggest concern, however, was security. The card-access doors to the blocks were frequently broken, and reception would buzz people into the building without properly verifying who they were visiting. On two separate occasions, delivery riders were able to make it all the way through the building and directly to my room door. For student accommodation, especially accommodation charging this much, that is completely unacceptable. The atmosphere also changed considerably during the summer when rooms appeared to be let out to short-term guests, which made it feel even less like secure student accommodation.
The location is excellent, but unfortunately that is one of the few positives I can give it. I only remained because I had already paid for my contract, and by the end I genuinely could not wait to leave. At roughly £640 a week, there are far better options in London. I would strongly recommend looking elsewhere.
Location is great. Some broken gym equipment that they haven't fixed for a long time, broken plugs upstairs on the top floor, no dishwashers, not sure why the laundry rooms are 5 washers and 5 dryers instead of 10 washer-dryers... would be so much more efficient. Loads and loads of rats hiding under the flowerbed things. Feels grubby. Had 15 heavy boxes, staff watched us move them out, watched us drag them one by one, didn't offer to help and then were rude to us because we didn't put the blue trolley things back in their original place...
View review on Google MapsThis is truly an amazing place to stay. It's about a 3-5 minute walk to the subway station, and there are many famous attractions nearby. A 2-3 minute walk down the same street takes you to the Tate Modern. In front of the museum is the famous Millennium Bridge, which leads directly to St. Paul's Cathedral on the other side. Along the Thames, you can reach many other famous landmarks. It's incredibly convenient.
Most importantly, the staff here are very friendly and always willing to help with any issues. I've stayed here for 10 nights, and as I'm about to take a short trip to Paris, carrying a large suitcase is quite inconvenient. Fortunately, the staff here solved this problem for me, allowing me to continue my journey smoothly. I'm so grateful to them.
If I have the chance to visit London again, I will definitely choose this place. The room is comfortable, the location is excellent, and the staff are friendly. It's truly wonderful.
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1 / 3
