En-suite residence

Chapter Aldgate

Education Square, London, E1 1DF

From

£262 / week

3 room types available

See all rooms

En-suite

Bills charged separately

Furnished

In the residence’s words

About Chapter Aldgate.

Chapter Aldgate is a student residence located on Commercial Road in the E1 1DF area of Aldgate East. The property is positioned to serve students attending Queen Mary University and City, University of London. Residents have access to a variety of l...

Rooms

Choose your room.

Each tier has its own rate. Every room has the run of the building’s shared spaces.

In the rate

What the weekly price covers at Chapter Aldgate.

Onsite Laundry

Free Bi-Weekly Cleaning

Laundry facility

The building

Shared spaces at Chapter Aldgate.

Open to every resident.

Water

Electricity

Heating

Gas

On-Site Gym

Study Spaces

Social Spaces

Cinema room

Wifi (Up to 200 MB Dual Band Wifi)

Sky Lounge

Courtyard

Resident Events

Residents

What people say.

4.3 from 242 Google reviews · Read them on Google

Daria Demidova2 months ago

We stayed at this hotel from 12th to 25th August 2026 and had a really lovely experience. The hotel is very cosy and welcoming, and our room, although not very large, was comfortable and had everything we needed. Having a small kitchen was especially convenient - perfect for preparing a quick snack or keeping food and drinks in the fridge. The location is excellent. The Underground is only about a 5-minute walk away, with very easy and direct connections to central London. The main railway stations for trips to places such as Oxford, Edinburgh and other destinations can also be reached within around 30 minutes. The Tower of London and Tower Bridge are within walking distance, about 15 minutes away. The staff were extremely friendly, welcoming and helpful throughout our stay. Whenever we had a question or needed advice, they were always happy to help. There are also plenty of cafés, restaurants and shops nearby, which makes the location even more convenient. We really enjoyed our stay and felt very comfortable here. A great choice for a longer stay in London, and we would happily stay here again. Highly recommended!

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Demiral S3 months ago

The only positive thing about this accommodation is the ground staff, who have always been friendly and helpful. When Carlos Paya was the manager, Chapters Aldgate genuinely felt like a home. There was a welcoming atmosphere, residents were treated with respect, and living here was enjoyable. Since the new manager took over, that feeling has completely disappeared. Instead of creating a comfortable environment for residents, management has become unnecessarily strict. The accommodation now feels overregulated, with rules being enforced in a way that makes it feel more like living under constant supervision than living at home. Closing the courtyards at 8 pm and the overall approach to residents have had a huge negative impact on the experience. Many of us have lived here for over two or three years, so we’ve experienced both management styles firsthand. The difference is impossible to ignore, and unfortunately it’s for the worse. I’ve already decided not to renew my contract, and several friends have made the same decision. It’s disappointing because this used to be a place I would happily recommend. On top of that, there’s a major construction project next to the building, meaning constant noise and dust that is expected to continue for another 1 to 2 years. If you’re looking for a peaceful place to live or study, this is something you should seriously consider before signing a contract. I wouldn’t have written this review if I didn’t genuinely feel the quality of living had declined so significantly. Chapters Aldgate has the potential to be a great accommodation again, but that will require management to start listening to residents and focus on making this feel like a home instead of simply enforcing rules. (please change the manager and we will think about living here) this isn’t a home anymore it’s her (the manager’s) yard of dictatorship

Giorgio Monellia month ago

I’ve always had a great experience here, and a big part of that is because of Armando at reception. He is always so kind, friendly, and welcoming whenever I come in. He has a genuinely positive attitude and always makes you feel comfortable and looked after. His excellent customer service really makes a difference. Thank you, Armando, for always being so welcoming!

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Shirley Butler3 months ago

Perfect place for a pair of olders to stay. No stairs to climb(a lift). Staff fabulous. Free air show . Watching the planes passing overhead. Handy for looking at old buildings. The apartment we had was everything we needed. Again a big thank you

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Yüsra Dalkılıç2 months ago

I stayed here for 2 months, and I can honestly say that my entire experience was a massive disappointment from start to finish. If I hadn't been bound by the agency/organization I came with, I would have packed my bags and left on the very first day. Right from check-in, we faced severe issues. We were initially assigned a room on the first floor with a broken window, which posed a serious security risk. We later found out that this window had been left unfixed for over a month. We were placed in a temporary room with the promise that they would follow up and keep us updated, but they completely ignored us for days. Then, out of nowhere, they abruptly showed up and demanded that we pack everything immediately to move into another room the next day, without any prior notice or flexibility. Customer service and communication are virtually non-existent. The reception staff is consistently rude, dismissive, and unhelpful. The woman who introduces herself as the manager is particularly combative, unwelcoming, and aggressive. Whenever we asked for the slightest assistance—even basic things like carrying luggage or asking routine questions—the staff treated it as a huge burden. Worse still was the complete lack of privacy and respect. On multiple occasions, staff members entered our room without knocking while we were inside, claiming they needed to check something. When we confronted them and stated that entering without knocking or permission is unethical and unacceptable, they simply dismissed our concerns by saying, "These are our rules." There is also obvious favoritism and unfair treatment. When we asked for bare essentials like extra coat hangers or even a basic pillow, we were flatly told that they could not provide them and that we had to buy them ourselves. Yet, another friend staying in the exact same accommodation had all of these essentials provided without issue. The living conditions themselves are frustrating. The lack of air conditioning inside the rooms makes staying here unbearable during warm days. There were times we felt physically sick from the heat and literally had to leave the room in the middle of the night just to breathe. Cleanliness is well below acceptable standards; basic cleaning is not properly maintained, and if you request anything extra, they charge you for every single thing. By the time you buy all the basic household essentials that they refuse to supply, the hidden costs add up significantly. For the amount of money you spend here, you could easily stay somewhere far better. I strongly advise anyone against booking here, especially for long-term stays. The rude attitude of the staff—particularly the manager—combined with the lack of privacy, poor hygiene, and zero accountability makes this place entirely unacceptable.

Location

On the map.

Getting there

University

Pick a university to see the times.

Near this residence

Universities within reach.

Queen Mary University

City, University of London

Neighbourhood

Aldgate East

1 / 3

Aldgate East runs along the line between the financial district and the East End, which is why the rents swing so hard from one street to the next. Whitechapel Gallery and the Brick Lane markets are a few minutes on foot. Aldgate East and Liverpool Street between them cover the District, Hammersmith & City, Central and Elizabeth lines, so most campuses are one change away.

In the residence’s words

Chapter Aldgate answers.

What’s included in the price?

All your utility bills – water, electric, gas, internet, gym and use of all the social spaces – are included in the price. There are no hidden charges, what you see on your contract is what you pay (besides any damage to the room or fees you incur).

Am I allowed to have guests to stay?

You are welcome to have guests through the daytime, and an overnight guest for a reasonable amount of nights. You'll need to get permission from management for an extended period. They will need to provide a form of ID to check in through your resident portal, and you will be responsible for them throughout their stay. Please note, you will also need written consent from management if your overnight guest is under 18 years of age.

How secure is the accommodation?

They have CCTV in and around each property, an electronic key entry system for the main entrance, common areas, each flat and bedroom. There is also staff on site 24 hours a day, 7 days a week.

Will I need to pay council tax?

In the UK, students are exempt from paying council tax – you won’t need to pay this, but if the council do mistakenly bill you, you will need to provide details to prove that you are in full time education.

Do I need a tv licence?

If you bring your own TV, or want to watch or record programmes as they are shown live (including on mobile phones, tablets or computers), you will need to apply and pay for a TV License. This also includes TV's provided by the management.

What if something in my apartment breaks down?

If you’re having any problems with your room, a shared living space, or one of the communal areas, you have two options. You can log the issue via the Resident portal, providing details so their maintenance team can get this sorted for you as soon as possible. Alternatively, you can come down to the front desk and talk to a member of the team so they can log it on your behalf.

Can I have pets?

Unfortunately, you are not allowed to keep any pets in your room or any shared living spaces.

What happens if I don’t get on with my new flat mates?

They want your university experience to be as positive as possible – if you are having any issues with your flat mates, please let them know. They will do their best to help resolve any problems you might be having.

Can I receive post and parcels?

Lockable mailboxes located in the lobby (or speak to the front desk team to locate yours) - your room keycard may also give you access to this (please check with the front desk team to know more). If any larger packages, or anything that requires a signature arrives for you, they’ll hold onto it and let you know via text or email so you can come and collect it. For security reasons, you will need to provide photo ID and give a signature to confirm collection. Post will not be given out to other residents on your behalf without written authorisation

Can I live with my friends?

They are more than happy to accommodate groups as well as individuals. Let them know who you’re planning to live with, and they’ll do their best to accommodate you in the same flat.

Is there an age limit for booking accommodation with the management?

As a minimum age requirement, property residents need to be or have turned 18 during their tenancy with them. This is due to the legally binding tenancy agreement that each resident is required to sign before arrival. They have no upper age limits on their accommodation, so long as the resident is in full time education for the duration of their stay.

What appliances and furniture are included in my room?

All rooms come with a bed, desk and chair. Extras such as kettles, toasters and lamps are not provided.